"Understanding interactivity is the key to healthy communication. We can transform our selves and our world by changing the way we communicate with others. Every thought, word and deed sends out ripples altering life for everyone. That's the nature of communication.
That's the nature of life in an interactive universe. Why not accept it?"

Promises and commitments that we make as individuals in our communications with others are not just devices for achieving the purpose of the moment. In the bigger picture, they have the very real potential to either build credibility, or to consume it.