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Applications
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Customer Commitment Profile
This instrument looks at how much commitment exists for service excellence to customers from two perspectives - the individual's view about their own commitment, and about what they see to be the commitment to service by the wider organization around them. This provides a detailed 'gap' analysis in six service categories. These are Service leadership and vision, the Voice of the Customer, Service standards, Empowerment for service, Process and systems alignment and Service rewards and recognition.
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Enterprise Pulse-Customer service survey
THe Enterprise Pulse customer service survey is a very simple to use but very rich tool for assessing employee attitudes to customer service on the web. This creates an extremely fast data collection process and powerful output reporting options.
These are six key factors and two sub categories under each factor) or clusters under which data from this survey is collated. These six clusters are: Service Strategy, Quality, Processes, Skills, Responses and Empowerment
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PASAT
The PASAT 2000 Questionnaire is a new instrument designed to measure the behaviours that are most often associated with success in a sales-orientated environment. Every individual possesses a different blend of strengths and behavioural attributes, that makes each one of us suitable for a particular kind of job. Some people are ideally suited to one type of work, some are suited to another. A few are "born salesmen" and PASAT 2000 measures whether your particular profile is suited to a sales or sales related role or whether your strengths lie elsewhere.
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S.E.E.K.E.R. survey
S.E.E.K.E.R™ is a very simple to use but very rich tool for conducting customer surveys on the web. This creates an extremely fast data collection process and powerful output reporting options. S.E.E.K.E.R. stands for Systems, Efficiency, Effectiveness, Knowledge, Empathy and Responsiveness. These are the six key factors or clusters under which data from this survey is collated.
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Sales Effectiveness Skills
In an increasingly competitive world, an effective salesperson (no matter what they may be trying to sell) needs a wide variety of skills and competencies in order to be successful. These skills include the ability to appreciate customer needs and expectations, listen attentively, be analytical, problem solve, handle objections and even complaints, communicate and present effectively, show personal warmth and empathy, demonstrate tenacity and self motivation, be well organized and resourceful and many other attributes. This questionnaire helps to measure an individual's effectiveness in these areas.
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