All E-mail Excellence Seminars Are...

  • Delivered in a 90 minute format to keep participant interest high and disruption to the organization to a minimum.
  • Extensively researched and developed to ensure that they contain only the most important and practically useful information.
  • Interesting and interactive.
  • Facilitated by highly skilled and experienced course leaders.
  • Continually improved, based on feedback from course participants, to ensure we are always providing the best possible service to our clients.

Managing E-mail Successfully

Overview of The Seminar

This seminar is the central program in our training system. It introduces e-mail users to a wide range of information about typical e-mail misuse and ways in which to manage their e-mail more efficiently and effectively.

Offering a practical but lively interactive experience to all participants, this seminar does not focus on technological issues (such as filtering, ‘spam’ blocking or software solutions), but on people’s personal behaviour around e-mail. Participants are trained on what an effective communication looks like and given some insight into how to determine whether e-mail is the appropriate channel for all communications.

As a key part of this seminar, participants are introduced to a six step process, which provides a system they can use to quickly analyse every e-mail before it is sent. A number of examples are provided to illustrate both poor and best practice (based on real e-mails that people have sent).

Finally, participants are briefly introduced to some of the actions that they can immediately take to organise themselves more efficiently, communicate more clearly and avoid legal and other etiquette problems when using e-mail. All three of these areas are dealt with in detail in our other programs (see separate fact sheets).

Specific Areas of Focus

This course provides a range of tools and techniques to:

  • Use e-mail only when you have determined it is the most appropriate channel.
  • Spend less time handling e-mails.
  • Take personal steps to limit the irrelevant information you receive via e-mail.
  • Learn how to deal with e-mail more productively.
  • Communicate more effectively with e-mail.
  • Consume less systems resources (IT support time and hardware).
  • Reduce the likelihood of running into legal problems (for yourself and the organisation) when using e-mail.
  • Reduce e-mail overload pressure and stress.

Target Audience

This course is aimed at all e-mail users, from the lightest to the heaviest.

Organising & Prioritising Your Time Using E-mail

Overview of The Seminar

This seminar is a specialist program introducing e-mail users to a range of tools and techniques that will help them to plan and organise themselves more effectively and to manage their time more efficiently.

This seminar is particularly aimed at those individuals who feel that they are overwhelmed by the volume of e-mail they receive, or that it takes more time to deal with their inbox than they can afford. It is designed to help the busy e-mail user to read their e-mail more quickly, write e-mail more effectively, manage e-mail time more efficiently and begin to create strategies and techniques for managing e-mail overload (by planning ahead and being much more organised).

Participants are introduced to some of the actions that they can immediately take to organise themselves more efficiently. This includes a range of useful techniques to organise their desktop, set up a personal prioritisation system, use existing software to save time and regularly audit e-mail traffic to plan ahead.

Specific Areas of Focus

This course provides a range of tools and techniques for:

  • Understand the ground rules of planning and organising.
  • Save time by pre-planning to respond more efficiently and effectively.
  • Counter compulsive urges & deal with your e-mail in planned blocks of time.
  • Adopt a personal e-mail prioritisation system.
  • Deal with high priority issues first (important and urgent items).
  • Set up and use e-mail and message rules.
  • Become aware of how to use filters effectively.
  • Understand the organisational benefits of your e-mail software.
  • Regularly audit your e-mail practices.

Target Audience

This course is aimed at heavy e-mail users or those that are seeking to reduce the amount of time that they spend on sending, receiving and managing their e-mail traffic.

Communicating Effectively With E-mail

Overview of The Seminar

This seminar is a specialist program introducing e-mail users to a range of tools and techniques that will help them to communicate with greater clarity when using e-mail. However, it will also help them to determine when e-mail is an appropriate communication channel and when it is not.

This seminar starts by investigating what an effective communication looks like (by any means), and then outlines the specific attributes of appropriate e-mail communication.

As a key part of this seminar, participants extensively use our six step process, which provides a system they can use to quickly analyse every e-mail before it is sent. A number of examples are provided to illustrate both poor and best practice (based on real e-mails that people have sent).

Finally, participants are given a wide range of proven methods to help them communicate in a clear and concise manner to any audience based on their specific information needs.

Specific Areas of Focus

This course provides a range of tools and techniques to help you to:

  • Select the best communication channel for the message
  • Understand the pros and cons of e-mail as a communication channel
  • Use a simple six step process to improve your e-mail communication
  • Keep the communication simple
  • Learn how to write clearly and effectively
  • Review subject line best practices
  • Use blocking, paragraphs and other e-mail structuring techniques
  • Examine greeting best practice
  • Look at sign off best practice
  • Understand the need for grammar and spell checking

Target Audience

This course is aimed at any individual that is looking to communicate with greater efficiency and clarity via E-mail in particular, but also through other communication channels.

E-mail Ethics & Etiquette

Overview of The Seminar

This seminar is a specialist program introducing e-mail users to a range of tools and techniques that will help them to appreciate that e-mail is a formal communication process that carries with it an array of potential legal pitfalls. The course suggests ways in which e-mail ethics and etiquette problems occur and how risks may be lessened or minimised with a little careful forethought.

Although good practice on how to communicate by e-mail is often simply a matter of common-sense, unfortunately having such a simple to use tool at our disposal also means that every individual can easily fall into bad habits. This seminar helps e-mail users to avoid those bad habits, both by training and by helping them to follow good “netiquette”, stay within the law and follow any e-mail policies properly.

From simple good practice techniques, to the wider issues of the law and the workplace, this seminar aims to help individuals get the most from e-mail without running into unnecessary risks. The training is designed to give every individual a broad understanding of the major pitfalls of e-mail communication in order to avoid problems, but also helps equip them on how to deal with problems, if they do arise.

Specific Areas of Focus

This course provides a range of information, tools and techniques regarding:

  • The law relating to e-mail
  • Legal case studies relating to e-mail use
  • Taking personal responsibility for e-mail
  • Poor practices and etiquette when using e-mail
  • Using disclaimers properly
  • Avoiding confidentiality traps
  • Avoiding libel, defamation, offensive, racist and obscene material
  • Avoiding discrimination via e-mail.
  • Protecting yourself and the organisation from external risks

Target Audience

This course is aimed at all e-mail users who feel that they need a greater appreciation of the legal issues surrounding e-mail and a better understanding of e-mail etiquette.

 

 

 

 

 

 

 

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