| Organizational
Services
Extensive
involvement in organizational research and new organizational
development product/tool development ultimately has helped
to establish the Worldwide Center for Organizational Development's
reputation as a valuable source of consulting and service
advice. This includes direct support in terms of specialist
tool and process deployment as well as more general organizational
consulting interventions where required.
Organizational
development consulting offered by the Worldwide Center for
Organizational Development is intended to improve the organizational
health and effectiveness by helping clients to:
- Build
a shared commitment of all employees in a client organization
to its mission and future vision
- Identify
effective ways that teams and departments can establish
and meet goals
- Build
the capacity for individuals, teams departments to change
and improve
- Create
healthy work environments where there is trust within and
between individuals, teams and departments, pride in work
that is done well, and opportunities to develop new competencies
- Share
ideas and learning across organizational boundaries
- Improve
leadership methods and management techniques, and develop
leadership and teamwork skills at all levels of the department
When you call the Worldwide Center for Organizational Development
you will be directed to speak to a consultant who will set-up
a time to review and assess your needs in order to determine
which organizational and/or custom training services will
best address the needs of our client.
Types
of organizational Services Available
The Worldwide Center for Organizational Development offers
the following types of organizational development consulting
services:
- Leadership
development
- Facilitation
- Strategic
Planning
- Communication
- Change
Management
- Teamwork
Development
- Needs
Assessment Design: Surveys, Evaluations, and Focus Groups
- Learning
Strategy/Instructional Design
- Customer
Service Development
- Performance
Management Systems
- Coaching
and Mentoring
- Selection
strategy
- Creativity
and innovation
- Process
Management
- Occupational
Health and Safety Performance
- Culture
Mapping and Change
Leadership Development
The Worldwide Center for Organizational Development spends
a considerable amount of time in researching leadership behaviors
and competencies in a range of different industries and in
organizations small and large. This expertise is shared in
leadership assessment, training, coaching and other development
activities.
Facilitation
The Worldwide Center for Organizational Development's facilitation
services involves planning and facilitating retreats, meetings,
and focus groups. While a group member can sometimes perform
the role of facilitator, it is often preferable to use a third-party
facilitator to:
-
Help construct a shared understanding of a problem that
may be poorly defined, or defined differently by different
parties
- Help
members of a group work together to better address complex
or unusual problems
- Help
a group make quick decisions when crisis situations require
it
- Encourage
total group participation
Strategic Planning
The Worldwide Center for Organizational Development helps
individuals and teams understand various strategic planning
models and assists in implementing them. The Worldwide Center
for Organizational Development also helps identify the current
state of the organization, envision the desired future, define
goals, develop action plans to meet goals, and monitor progress.
Communication
The Worldwide Center for Organizational Development has a
wide array of proprietary communication tools and methodologies
that can help individuals, teams and entire organizations
to put better communication systems in place, or improve existing
systems in a variety of innovative ways.
Change
Management
The Worldwide Center for Organizational Development works
with teams to build their capacity to manage change and improve.
One goal is to help employees be comfortable enough with change
to make positive contributions in a fluid work environment.
In doing this work, we offer assistance with planning, educational
seminars and training, facilitated group sessions, and targeted
communications. The Worldwide Center for Organizational Development
also helps organizational leadership plan how change can occur,
build a shared commitment to change and implement needed changes.
Teamwork
Development
The Worldwide Center for Organizational Development works
to increase cohesiveness and co-operation among people who
work together. One of the goals of teamwork development is
to improve the diagnosis and problem-solving abilities of
individuals and other work groups whose difficulties are teamwork-related.
In facilitating team development, The Center for Organizational
Development deals with five areas crucial to effective organizational
performance: communication, member roles and functions in
groups, group problem solving and decision making, group norms
and growth, and leadership and authority. Team development
activities involve facilitated team-building retreats and
workshops that help members understand not only their differences
but also how these differences affect communication and, ultimately,
the ability to work together.
Needs
Assessment Design: Surveys, Evaluations, and Focus Groups
Needs assessments are essential in assisting teams in meeting
their goals and addressing the needs of their customers and
employees. The needs assessment process can provide vital
information about your teams services, employees, growth opportunities,
and customer attitudes. The Worldwide Center for Organizational
Development assists in planning and facilitating focus groups,
and in developing survey, evaluation, and focus group questions
that elicit essential information all stakeholders. Surveys
and evaluations can be either Internet-based (e-mail or web)
or paper-based instruments. Time is also devoted to analyzing
and reporting the results and recommending follow-up procedures.
The Worldwide Center for Organizational Development also provides
advice concerning which methods of data collection are most
effective based on client needs.
Learning
Strategy/Instructional Design
The Worldwide Center for Organizational Development provides
learning design strategy and instructional design assistance
to increase the effectiveness of this training. For example,
The Worldwide Center for Organizational Development helps
teams to analyze learning needs, select appropriate training
methodologies, clarify the desired training outcomes and evaluate
training effectiveness. The Worldwide Center for Organizational
Development also provides "train the trainer" courses
to staff members who teach these courses.
Customer
Service Development
The Worldwide Center for Organizational Development designs
interventions that alert managers and supervisors to the importance
of efficient, courteous customer service and provides employees
the means to carry it out.
Performance
Management Systems
The Worldwide Center for Organizational Development helps
managers and individuals at all levels to achieve goals by
assisting in the creation of effective performance planning,
feedback, coaching, and appraisal systems.
Process
Management
The
Worldwide Center for Organizational Development creates heightened
awareness of work processes, which enables individuals and
teams to think more systematically about how to improve them.
Particular attention is paid to processes that relate to group
behavior and interpersonal communication. The Worldwide Center
for Organizational Development also helps teams to learn the
important skill of mapping work processes so that their improvement
will increase the departments' effectiveness.
Occupational
Health and Safety Performance
The Worldwide Center for Organizational Development believes
that OH&S needs excellent assessment and systems to be
established before actions plans and strategies can be planned
and implemented. For this reason, the Worldwide Center for
Organizational Development accredits individuals and client
representatives in the SAFE system and then provides any follow
up consulting or training that may be necessary. The S.A.F.E.
System is fully integrated paper-based and online resource
package for any individual that is looking to achieve better
long term OHS performance results-for themselves, the team
and the organization of which they are a part.
Culture
Mapping and Change
The
Worldwide Center for Organizational Development provides a
very broad diagnostic process to help enterprises of all sizes
and types to understand as existing culture (and thereby start
to appreciate how the overall climate can be improved or optimized
in the future).
2004
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